Acceptable Use Policy

ACCEPTABLE USE POLICY
Version 1.0 | Effective date: 01/11/2026 | Last updated 01/11/2026

This Acceptable Use Policy ("AUP") forms part of the End User Licence Agreement ("EULA") and the Platform Terms (“Terms”) and applies to all users of the Platform and the Solution.

By accessing or using the Platform, each User agrees to comply with this AUP.

1. Purpose

The Platform is provided solely for their intended purposes. Users must use the Platform lawfully, responsibly, and in a manner that does not interfere with the security, operation, or availability of the Platform or the experience of other users.

2. Prohibited Activities

Users must not, and must not attempt to:

2.1 Illegal or Unlawful Activities

• use the Platform in breach of any applicable law, regulation, or third-party rights;

• upload, store, transmit, or distribute any content that is unlawful, fraudulent, deceptive, defamatory, threatening, or otherwise objectionable;

• use the Platform to harass, abuse, or harm any individual or organisation.

2.2 Security Violations

• gain or attempt to gain unauthorised access to the Platform, any account, system, network, or data;

• probe, scan, test, or assess the vulnerability of the Platform or any related systems without prior written authorisation;

• introduce or distribute malware, viruses, ransomware, spyware, worms, Trojan horses, or other harmful code;

• interfere with, disable, disrupt, or compromise the integrity, security, or performance of the Platform.

2.3 Misuse of Accounts

• share login credentials with unauthorised persons;

• impersonate any other person or entity;

• create accounts using false or misleading information;

• allow multiple individuals to use a single user account unless expressly permitted under the applicable subscription.

2.4 Intellectual Property and Platform Abuse

• copy, modify, distribute, sell, resell, sublicense, or create derivative works of the Platform except as expressly permitted;

• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or structure of the Platform except to the extent such restriction is prohibited by law;

• remove, alter, or obscure any proprietary notices or intellectual property markings.

2.5 Excessive or Disruptive Use

• use the Platform in a manner that places an unreasonable or disproportionate burden on the Platform infrastructure;

• use automated tools, scripts, bots, crawlers, or similar technologies to access or interact with the Platform except where expressly authorised in writing;

• engage in any activity that may negatively affect the stability, availability, or performance of the Platform.

2.6 Content Restrictions

Users must not upload, store, transmit, or distribute content that:

• infringes the intellectual property rights, privacy rights, or other legal rights of any person;

• contains malicious code or harmful software;

• is misleading, fraudulent, or deceptive;

• is obscene, offensive, hateful, discriminatory, or otherwise inappropriate.

2.7 Misuse of Artificial Intelligence Functionality
Users must not use, or attempt to use, any artificial intelligence, machine learning, automated content generation, recommendation, coaching or similar functionality made available through the Platform to:

• generate, request, create, distribute or facilitate unlawful, harmful, fraudulent, deceptive, abusive, discriminatory, defamatory, infringing or otherwise prohibited content;

• circumvent, bypass, disable, undermine, test, probe or otherwise interfere with any safeguards, filters, moderation controls, usage restrictions or security measures implemented by the Provider;

• attempt to manipulate, exploit or influence the output of any artificial intelligence functionality through prompt injection, adversarial inputs, system prompt extraction or similar techniques;

• use outputs generated by the Platform in a manner that infringes applicable laws, regulations or third-party rights; or

• use the Platform in a manner intended to mislead individuals into believing that AI-generated content, advice or recommendations originate from a qualified professional where this is not the case.

2.8 Regulated and Professional Services

Users must not rely on, or present, outputs from the Platform as medical, diagnostic, clinical, therapeutic or other regulated professional advice unless the User is legally authorised and appropriately qualified to provide such advice and assumes sole responsibility for its provision.

2.9 Personal Data and Confidential Information
Users must not:

• access, collect, extract, download, copy, scrape, disclose, transfer, share, sell or otherwise use any personal data, confidential information or other data belonging to another User or third party except as expressly authorised and permitted by applicable law;

• attempt to obtain personal data or confidential information through unauthorised means, including credential harvesting, social engineering, scraping, automated collection techniques or circumvention of access controls;

• disclose personal data to any unauthorised person or use such data for purposes unrelated to the legitimate use of the Platform; or

• process personal data in a manner that breaches applicable data protection, privacy or confidentiality obligations.

2.10 Sale and Promotion of Goods, Services and Digital Content

• Where Users are permitted to sell, advertise, promote or distribute goods, services, memberships, subscriptions, programmes, digital content or other offerings through the Platform, Users must not offer, advertise, market, sell, distribute or facilitate the sale of any item that:

  • is unlawful or prohibited under applicable law;

  • is fraudulent, deceptive, misleading or involves unfair trading practices;

  • infringes any intellectual property, privacy, publicity or other proprietary rights of any person;

  • promotes, facilitates or encourages illegal activity;

  • is unsafe, harmful, dangerous or presents an unreasonable risk to health, safety or wellbeing;

  • contains malware, malicious code or other harmful technological elements;

  • is obscene, hateful, discriminatory, abusive or otherwise objectionable; or

  • otherwise breaches this AUP, the Terms, the EULA or applicable law.

• The Provider reserves the right to remove, suspend, disable or refuse access to any goods, services, content or listings that it reasonably believes breach this AUP.

3. User Responsibility

All Users are responsible for ensuring that they comply with this AUP, the Terms and the EULA (to the extent such terms apply). The User must promptly notify the Provider upon becoming aware of any unauthorised use of the Platform or any breach of this AUP.

4. Monitoring and Enforcement

The Provider may monitor use of the Platform to the extent reasonably necessary to:

• maintain the security and operation of the Platform;

• investigate suspected breaches of this AUP;

• comply with legal or regulatory obligations.

5. Suspension and Termination

If the Provider reasonably believes that a User has breached this AUP, the Provider may, without liability:

• suspend or restrict the User's access to the Platform;

• remove or disable access to offending content;

• require the User to take corrective action;

• terminate the User's access to the Platform where the breach is serious, repeated, or incapable of remedy.

Where reasonably practicable, the Provider will notify the User of any suspension or termination and the reasons for it.

6. Changes to this Policy

The Provider may amend this AUP from time to time by providing reasonable notice to the User. Continued use of the Platform after such notice constitutes acceptance of the updated AUP.

7. Prevailing Language

These terms, the services and any material provided by us may be translated into one or more languages for convenience. In the event of any conflict, inconsistency, ambiguity, or discrepancy between the English version and any translated version, the English version shall prevail and be controlling for all purposes.